Self-Exclusion

If you’re concerned about your gambling habits, you have several tools at your disposal to help you regain control. Whether you want to pause temporarily, block yourself from a specific platform, or cut off access entirely across all UK licensed operators, there are options tailored to different needs and timeframes.

How do I set limits or self-exclude directly with the operator?

UK-licensed gambling platforms are required by law to allow customers to request self-exclusion. You can usually find self-exclusion options in your account settings or responsible gambling section on the operator’s website. To access these tools or request help with self-exclusion, you can contact the operator’s customer support team through their website. Once you submit a self-exclusion request, the operator must close your account, refund any balance, and remove you from marketing materials.

What’s GAMSTOP and how does it work for online gambling?

GAMSTOP is Great Britain’s free national self-exclusion scheme. It blocks your access to all online gambling businesses licensed by the UK Gambling Commission with a single registration. You visit the GAMSTOP website, complete a short form with your personal details, and choose your exclusion period: six months, one year, five years, or five years with automatic renewal. The block typically activates within 24 hours. Crucially, you cannot reverse your choice during the selected period, which removes the risk of impulsive decisions.

Can I use blocking tools and device settings to restrict access?

Yes. Several apps block access to gambling websites and applications across your devices. These tools work on Windows, Mac, iOS, and Android. Additionally, your phone’s built-in parental controls and app store restrictions can prevent access to gambling apps. These methods work independently of operator systems and give you an extra layer of protection.

Where can I get support if I’m struggling with my gambling?

Multiple organisations provide free, confidential help. GamCare operates the National Gambling Helpline on 0808 8020 133, available 24 hours with live chat and WhatsApp support. Gamblers Anonymous offers peer-led support meetings online and in person, with a helpline on 0330 094 0322. The NHS provides specialist gambling treatment through the National Gambling Treatment Service, available through referral.

Need to get in touch?

For more information, you can reach out to us via the contact form on this site.